Exciting Job Opening at Hexaware Technologies: Service Delivery Manager
Are you looking for a dynamic career opportunity with a leading multinational corporation? Hexaware Technologies is hiring a Service Delivery Manager in the United Kingdom. This role is perfect for those with a passion for client service management and a knack for leading technical teams. If you're ready to make a significant impact in a customer-facing role, this job opening in Hexaware Technologies might be the perfect fit for you.
Job Description: Service Delivery Manager
Location: United Kingdom
Key Responsibilities:
- Customer-Facing Role: Based at the customer location, act as the single point of contact for customer interactions, representing Hexaware.
- End-to-End Delivery: Ensure efficient and timely delivery of infrastructure services with a team working 24x7.
- Team Leadership: Lead over 100 technical members across geographies, driving and mentoring the team to perform as per contract.
- Technology and Infrastructure Management: Understand and manage Service Desk, NOC, SOC, DC, security, EUC, Workplace, DBs, Cloud, and process teams.
- Cost and Revenue Management: Manage costs while focusing on improving revenue and gross margin.
- Project Leadership: Provide leadership to project staff, including project engineers, vendors, and partners.
- Service Management: Conduct trend analysis for incident, problem, and change management, ensuring SLAs are met or exceeded.
- Client Communication: Drive and lead customer calls on a daily, weekly, monthly, and quarterly basis.
- Audit and Compliance: Lead internal and external audits, ensuring compliance with ITIL and Agile methodologies.
- Incident Management: Be a part of Priority 1 incidents and attend CAB meetings as required.
- Staff Management: Oversee staff performance evaluations, promotions, hiring, and disciplinary actions. Coordinate training requirements and provide guidance on performance.
Required Skills:
- Client Focus: Strong focus on client service management.
- Technical Knowledge: Proficient in data centers management, security and compliance projects, network management, disaster recovery, service transition, and vendor management.
- Collaboration: Ability to collaborate between business partners, customers, end-users, and technical teams.
- Communication: Excellent oral and written communication skills.
- ITIL and Agile Methodology: Good knowledge and application of ITIL and Agile methodologies.
Qualifications:
- Proven management experience in infrastructure and application environments.
- Ability to mentor and motivate technical teams.
- Experience with cost optimization programs and resource allocation management.
- Strong analytical and reporting skills.
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Hexaware Technologies offers a challenging and rewarding career opportunity for a Service Delivery Manager in the United Kingdom. This role provides the chance to lead technical teams, manage client interactions, and ensure efficient delivery of services. If you have the required skills and experience, and are looking for a job opening in Hexaware Technologies that allows you to make a significant impact, apply now to join a leading MNC and advance your career.