Amazon Hiring Remote Customer Service Associates (Work from Home in Punjab)
Amazon, the world’s leading customer-centric company, is looking for enthusiastic individuals to join their Customer Service team as Remote Customer Service Associates. This position is an excellent opportunity for individuals residing in Punjab, offering a chance to work from home while contributing to Amazon's mission to deliver exceptional service to its customers.
Job ID: 240114525
Job Type: Full Time, Seasonal (Contract)
Location: Work from home in Punjab
Role Responsibilities:
As a Virtual Customer Service Associate, your primary responsibility is to prevent issues, solve customer queries, and ensure customer satisfaction. You will be the first point of contact for customers, handling their requests via phone, chat, and email. Your tasks will include addressing questions about orders, products, payments, and guiding customers through website navigation. You'll be provided with comprehensive training and a variety of tools to help you communicate effectively and offer excellent service.
Key Qualities Amazon Seeks:
- Customer-focused: Hard-working, articulate, detail-oriented, and friendly in every interaction.
- Adaptable: Quick learner who embraces change and is comfortable multitasking in a fast-paced environment.
Benefits:
Amazon offers several benefits to its Customer Service Associates, regardless of prior customer service experience:
- Medical Insurance
- Pension Plan
- Internet Allowance
- Lifestyle Benefits and Retail Discounts through Amazon Extras
- Expert Training and ongoing skill development opportunities
- Complete Equipment Package provided by Amazon
Qualifications:
- Minimum Age: 18 years old
- Eligibility: Must have the right to work in India
- Communication: Strong English communication skills (both written and oral)
- Availability: Willing to work varying shifts, including early, late, overnight, weekends, and overtime as needed
- Work Environment: Quiet, distraction-free workspace with a dedicated office setup
- Technical Requirements: Minimum broadband connection of 100MB download speed and 20MB upload speed using a hard-wired Ethernet connection (no WiFi)
Application Process:
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If this role sounds like a good fit for you, click on the link provided by Job For Me to begin the application process. The application, including assessments, takes approximately 3 hours to complete. It is recommended to use a laptop/desktop for the best experience. If selected, Amazon will contact you with the next steps.
Amazon’s Commitment to Diversity:
Amazon is an equal opportunity employer, committed to fostering a diverse workforce. They make hiring decisions based on experience and skills and value passion, innovation, and simplicity.
Privacy Notice:
Amazon prioritizes the protection of your privacy and data security. For more information, consult their Privacy Notice.
Hiring Process:
- Job Application: Submit your application.
- Work Assessment: Complete the required assessments.
- Online Pre-Hire Orientation: Attend the virtual orientation.
- First Day: Begin your journey with Amazon.