Amazon Customer Service Associate (Work From Home) In Karnataka, India
Amazon aims to be Earth’s most customer-centric company. As part of our award-winning Customer Service team, you’ll play a crucial role in fulfilling this mission. We focus on delivering exceptional customer service without relying on scripts or memorized dialogue, providing you with comprehensive training to problem-solve and engage with customers uniquely.
Job ID: 240114724
Job Type: Full-Time/Part-Time
Location: Work from Home in Karnataka, India
Role: Customer Service Associate
Key Responsibilities:
- Act as the first point of contact for customers via phone, chat, and email.
- Address customer inquiries, including order and product questions, payment issues, and website guidance.
- Utilize various tools to navigate, research, and provide customer solutions.
- Communicate effectively to ensure a positive customer experience.
Working Hours:
- Variable hours are required to meet customer needs.
- Shift patterns range from overnight, day, and late shifts, typically totaling a minimum of 40 hours per week (e.g., 4x10 hours or 5x8 hours).
- Operating hours are from 6 am to 11 pm, Sunday to Monday.
- Work on national holidays may be required.
Qualifications:
- Minimum age of 18 years old.
- Must have the right to work in India.
- Strong communication skills in English, both written and verbal.
- Experience using a computer.
- Flexibility to work varying shifts from Monday to Sunday.
- Willingness to work in rotating shifts, including early, late, overnight, and weekends.
- A quiet, distraction-free workspace with a dedicated office space (desk and chair).
- Minimum broadband connection of 100MB download and 20MB upload speed via hard-wired Ethernet (no Wi-Fi).
Key Strengths:
- Hard-working, articulate, and detail-oriented.
- Friendly and customer-focused.
- Quick learner who embraces change.
- Comfortable multitasking in a high-energy environment.
Benefits:
- No previous customer service experience required; training will be provided.
- Equipment package supplied by Amazon.
- Medical insurance and pension plan.
- Internet allowance.
- Lifestyle benefits and retail discounts through the Amazon Extras program.
- Expert training with opportunities for skill development.
Application Process:
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- Interested candidates can apply through the provided link.
- The application process, including assessments, will take approximately three hours.
- Applicants can save and return to their application if necessary.
- It’s recommended to use a laptop or desktop for the application process.
Equal Opportunity:
Amazon is an equal-opportunity employer committed to a diverse workforce. Hiring decisions are based on experience and skills, emphasizing passion for discovery, invention, simplification, and building.
Privacy Notice:
Amazon prioritizes the protection of personal data. For more information on how candidate data is collected, used, and transferred, please refer to our Privacy Notice.
Hiring Process:
- Job Application: Submit the online application.
- Work Assessment: Participate in the assessments.
- Online Pre-Hire Orientation: Attend the orientation session.
- Your First Day: Begin as a Customer Service Associate.