Amazon Remote Customer Service Associate (Work From Home) In Delhi, India
Amazon's mission is to be Earth’s most customer-centric company, and the Customer Service team is crucial in achieving this goal. As a Remote Customer Service Associate, you will play a key role in preventing issues, resolving queries, and delighting customers. You’ll be the first point of contact for customers, handling inquiries through phone, chat, and email. These inquiries can cover a wide range of topics, from order and product questions to payment matters and website guidance. You’ll use various tools to navigate, research, and communicate solutions effectively with customers.
Job ID: 240115044
Job Type: Seasonal (Contractual)
Duration: Fixed-term
Location: Work from Home in Delhi, India
Role: Virtual Customer Service Associate
Key Responsibilities:
- Customer Interaction: Address customer requests through phone, chat, and email, handling order inquiries, payment issues, and website navigation assistance.
- Problem Solving: Use the training provided to solve customer problems and provide exceptional support.
- Effective Communication: Bring your unique personality to each customer interaction, ensuring a friendly and customer-focused approach.
Key Strengths:
- Hard-working, articulate, and detail-oriented.
- Friendly and customer-focused in every situation.
- Quick learner who embraces change.
- Comfortable with multi-tasking in a high-energy environment.
Benefits:
- Training: No prior customer service experience is needed; training will be provided.
- Equipment: A complete equipment package will be provided upon joining.
- Medical Insurance: Coverage provided.
- Pension Plan: Retirement benefits offered.
- Internet Allowance: Compensation for work-related internet use.
- Lifestyle Benefits: Access to retail discounts through Amazon Extras.
- Ongoing Learning: Continuous opportunities to develop skills.
Qualifications:
- Minimum age of 18 years old.
- Right to work in India.
- Strong communication skills in English (both written and oral).
- Availability to work varying shifts from Monday to Sunday within operating hours.
- Willingness to work in rotating shifts, including early, late, overnight, and weekends.
- Quiet, distraction-free workspace with a dedicated desk and chair.
- Technical requirements: Minimum broadband connection of 100MB download speed and 20MB upload speed using a hard-wired Ethernet connection (no Wi-Fi).
Application Process:
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Hiring Process:
- Job Application: Submit your application online.
- Work Assessment: Participate in assessments to evaluate your suitability for the role.
- Online Pre-Hire Orientation: Attend an online orientation session.
- Your First Day: Begin your role as a Remote Customer Service Associate.
Equal Opportunity:
Amazon is committed to diversity and is an equal-opportunity employer. Hiring decisions are made based on experience and skills, with a focus on innovation and customer obsession.
Privacy Notice:
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