Amazon Virtual Customer Service Associate (Work From Home) In Maharashtra, India
Amazon aims to be Earth’s most customer-centric company, and the Customer Service team plays a key role in achieving this goal. As a Virtual Customer Service Associate, your primary responsibility is to prevent issues, solve queries, and delight customers. You will be the first point of contact for customers, handling inquiries through phone, chat, and email. These inquiries can range from order and product questions to payment issues and website guidance. You will use various tools to navigate, research, and review solutions while effectively communicating with customers.
Job ID: 240115194
Job Type: Part-Time, Seasonal (Contractual)
Duration: Fixed-term
Location: Work from Home in Maharashtra, India
Role: Virtual Customer Service Associate
Key Responsibilities:
- Customer Support: Address customer requests through phone, chat, and email, handling everything from order inquiries to payment and website navigation issues.
- Problem Solving: Utilize provided training to solve customer problems and provide exceptional support.
- Communication: Communicate effectively with customers, bringing your unique personality to each interaction.
Key Strengths:
- Hard-working, articulate, and detail-oriented.
- Friendly and customer-focused in every situation.
- Quick learner who embraces change.
- Comfortable with multi-tasking in a high-energy environment.
Benefits:
- Training: No prior customer service experience is required; training will be provided.
- Equipment: A complete equipment package will be provided upon joining.
- Medical Insurance: Coverage provided.
- Pension Plan: Retirement benefits offered.
- Internet Allowance: Compensation for work-related internet use.
- Lifestyle Benefits: Access to retail discounts through Amazon Extras.
- Ongoing Learning: Continuous opportunities to develop skills.
Qualifications:
- Minimum age of 18 years old.
- Right to work in India.
- Strong communication skills in English (both written and oral).
- Availability to work varying shifts from Monday to Sunday within operating hours.
- Willingness to work in rotating shifts, including early, late, overnight, and weekends.
- Quiet, distraction-free workspace with a dedicated desk and chair.
- Technical requirements: Minimum broadband connection of 100MB download speed and 20MB upload speed using a hard-wired Ethernet connection (no Wi-Fi).
Application Process:
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Hiring Process:
- Job Application: Submit your application online.
- Work Assessment: Participate in assessments to evaluate your suitability for the role.
- Online Pre-Hire Orientation: Attend an online orientation session.
- Your First Day: Begin your role as a Virtual Customer Service Associate.
Equal Opportunity:
Amazon is an equal-opportunity employer and is committed to diversity. Hiring decisions are made based on experience and skills, with a focus on innovation and customer obsession.
Privacy Notice:
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