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Amazon Remote Customer Service Associate (Virtual Amazon Games Specialist) In West Bengal, India

Amazon is fully committed to the gaming industry and aims to be the most customer-obsessed company within it. If you have big dreams, high standards, and a deep love of games, this role may be perfect for you. As a Games Specialist, you will be responsible for providing exceptional support to customers, solving their issues through various channels, and handling complex, undocumented, and technically detailed problems. A passion for gaming culture and extensive gaming experience are crucial for this role.

Job ID: 240115118

Job Type: Full Time, Seasonal
Duration: Fixed-term
Location: Work from Home in West Bengal, India

Role: Virtual Amazon Games Specialist

Key Responsibilities:

• Customer Support: Provide support for a wide range of gaming-related issues through phone, chat, email, and other channels, including general inquiries, account troubleshooting, in-game support, and game trust and safety issues.
• Forum Moderation: Moderate game forums on both first- and third-party platforms.
• Issue Identification: Identify recurring issues and contact drivers during alpha, beta, and general availability (GA) phases.
• Escalation: Escalate critical ongoing issues and player trust and safety concerns.

Knowledge and Skills Required:

• Proven gaming experience, particularly in MMORPGs and other online gaming genres across multiple platforms.
• In-depth knowledge of gaming culture (e.g., understanding terms like "GGWP" and appropriate online behavior).
• Strong understanding of gaming hardware, platforms, and networking technologies.
• Ability to troubleshoot complex technical issues.
• Excellent customer service skills, including outstanding interpersonal and conflict resolution abilities.

Preferred Qualifications:

• Hardcore gamer with extensive MMORPG experience.
• Multi-platform gaming experience.
• Experience moderating community forums.

Technical Requirements:

• Reliable ISP with a minimum bandwidth of 100 Mbps through DSL or a cable modem.
• 6 hours of personal power backup.
• Dedicated analog telephone landline or mobile phone from a reliable carrier.

Job Qualifications:

• Minimum age: 18 years old.
• Right to work in India.
• Strong communication skills in English (both written and oral fluency).
• Experience working with a computer.
• Availability to work varying shifts from Monday to Sunday within operating hours (6 am to 11 pm).
• Willingness to work in rotating shifts (early, late, overnight, weekend, and overtime as required).
• Quiet, distraction-free workspace with a dedicated desk and chair.
• Technical requirement: Minimum broadband connection of 100MB download speed and 20MB upload speed using a hard-wired Ethernet connection (no Wi-Fi).

Application Process:

[Click Here To Apply]

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Hiring Process:

1. Job Application: Submit your application online.
2. Work Assessment: Participate in assessments to evaluate your suitability for the role.
3. Online Pre-Hire Orientation: Attend an online orientation session.
4. Your First Day: Begin your role as a Virtual Amazon Games Specialist.