Amazon Customer Service Associate (Work From Home) In Hyderabad, India
At Amazon, the mission is to be Earth’s most customer-centric company, and the award-winning Customer Service team is a crucial part of achieving that goal. As a Virtual Customer Service Associate, you will not follow a script but will receive training to problem-solve for customers, bringing your unique personality to each conversation to deliver an exceptional support experience.
Job ID: 240115193
Job Type: Part-Time, Seasonal
Duration: Fixed-term
Location: Work from Home in Hyderabad, India
Role: Virtual Customer Service Associate
Key Responsibilities:
- Customer Interaction: Serve as the first point of contact for customers, addressing their queries and resolving issues through phone, chat, and email. This includes handling questions about orders, products, payments, and website guidance.
- Problem Solving: Use a variety of tools to navigate, research, and provide effective solutions to customer inquiries.
- Customer Delight: Focus on preventing issues, solving problems, and ensuring customer satisfaction.
Desired Strengths:
- Hard-working, articulate, and detail-oriented.
- Friendly and customer-focused in every situation.
- Quick learner who embraces change.
- Comfortable with multitasking in a high-energy environment.
Benefits Offered:
- No Prior Experience Required: Training provided, along with a complete equipment package.
- Medical Insurance: Coverage for health-related expenses.
- Pension Plan: Long-term financial benefits.
- Internet Allowance: Support for work-from-home connectivity.
- Lifestyle Benefits: Retail discounts through Amazon’s Extras program.
- Expert Training: Ongoing learning and skill development opportunities.
If this role resonates with you, click the link provided to begin the application process. The application includes assessments that will take about 3 hours to complete. You may save your progress and return later if needed.
Amazon’s Commitment:
Amazon is an equal-opportunity employer, passionately committed to a diverse workforce. The company values your passion for discovery, invention, simplification, and building. The protection of your privacy and data security is a top priority.
Job Qualifications:
- Minimum Age: 18 years old.
- Eligibility: Must have the right to work in India.
- Communication Skills: Strong proficiency in English, both written and oral.
- Shift Availability: Must be willing and able to work varying shifts from Monday to Sunday, including early, late, overnight, weekend, and overtime as required.
- Workspace: Must have a quiet, distraction-free workspace with a dedicated desk and chair.
- Technical Requirements: Minimum broadband connection of 100MB download speed and 20MB upload speed using a hard-wired Ethernet connection (no Wi-Fi).
Application Process:
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Hiring Process:
- Job Application: Submit your application online.
- Work Assessment: Participate in assessments to evaluate your suitability for the role.
- Online Pre-Hire Orientation: Attend an online orientation session.
- Your First Day: Begin your role as a Virtual Customer Service Associate.