Billings and Payments Support - Amazon Shipping
Job Description:
Amazon Shipping is seeking a Billings and Payments Support Specialist to manage the billing and payment processes for its shipping services. This role involves conducting quality assurance, overseeing internal audits, maintaining process documentation, and collaborating with stakeholders to drive improvements. As the primary support for Amazon’s externalized shipping services, you'll play a vital role in driving accurate, efficient business processes.
Location: ATSPL - Karnataka
Job ID: 2817992
Key Responsibilities:
- Ensure adherence to the internal approval framework and maintain process quality assurance.
- Design and manage business audit processes.
- Keep key process documents up-to-date for internal and external teams.
- Monitor program metrics and work with teams to initiate corrective actions.
- Drive performance improvements and reduce defects through regular analysis.
- Gather requirements to develop solutions for business challenges.
- Plan and execute program expansions aligned with business requirements and roadmap development.
A Day in the Life:
You’ll collaborate across program, sales, finance, and pricing teams to optimize processes and drive program goals. This role requires navigating ambiguous situations, defining clear processes, and leading cross-functional projects with an emphasis on urgency and efficiency.
About the Team:
Amazon Shipping (SWA) provides transportation services to external shippers. The team is dedicated to offering seamless logistics support for non-Amazon volumes, requiring a balance between customer satisfaction and financial considerations.
Basic Qualifications:
- Bachelor’s degree.
- Proficiency in English (written and verbal).
- Experience with Microsoft Office, especially Excel.
- Experience in logistics.
Preferred Qualifications:
- Experience in the courier industry.
This role is ideal for candidates with strong communication skills, experience in logistics, and a knack for driving improvements and managing complex processes.