Exciting Job Opportunities at Mphasis: Join Us as an Associate-Call Center Representative
Are you ready to embark on a rewarding career with a leading multinational corporation (MNC)? Mphasis, renowned for its innovative approach and commitment to excellence, is currently hiring for the position of Associate-Call Center Representative in Pune. This role offers a fantastic opportunity for individuals with 1-3 years of experience in financial services. Dive into the details of this exciting job opening at Mphasis and discover how you can be part of a dynamic team dedicated to making mortgages safe.
Mphasis is Hiring: Associate-Call Center Representative
Location: Pune, Maharashtra, India
Experience Level: 1-3 years
Role: Associate-Call Center Representative
Job Type: Regular Employee
Languages Required: English
Visa/Work Permit: Not available for this position
Position Overview:
As an Associate-Call Center Representative at Mphasis, you will be integral to Digital Risk’s mission of ensuring safe mortgage processes. Your role will involve conducting initial loan setups post-underwriting and obtaining third-party documents based on loan conditions. You will thrive in a fast-paced team environment, showcasing excellent organizational, communication, and PC skills.
Essential Job Functions:
- Process loans from application to underwriting, including ordering payoffs, validating property profiles, and uploading purchase agreements from Salesforce.
- Order insurance, pull insurance quotes, and label documents from Blend to eFolder.
- Manage the collection and analysis of documents for submission to underwriting for final approval.
- Communicate expectations, requirements, and program details through established communication standards.
- Maintain daily workflow prioritization to ensure pipeline management meets required closing dates.
- Order all necessary verifications and documentation, ensuring compliance requirements are met.
- Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, and enthusiasm.
- Review and analyze all necessary documentation, including borrower and third-party documents.
- Interpret policies while analyzing applicant information, property, and documentation.
- Ensure that customer service surveys maintain the rating level designated by management.
- Communicate with all parties involved in the transaction to keep them informed of file status.
Requirements:
- 2+ years of experience in financial services, with loan processing experience preferred.
- Knowledge of processing, underwriting, and closing procedures.
- Excellent customer service and communication skills.
- Detail-oriented with excellent organizational skills.
- Ability to prioritize multiple competing tasks and manage time effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Adherence to directives, procedures, and standards.
- Ability to work in a paperless environment.
- Flexibility to work outside normal business hours when necessary.
Skills:
- Primary Competency: Originations
- Primary Skill: Originations-Call Center Rep
- Primary Skill Percentage: 100%
Why Join Mphasis?
Mphasis is a company that values innovation, excellence, and diversity. By joining Mphasis, you become part of a global team that thrives on solving complex business challenges with cutting-edge technology and human expertise. Mphasis offers ample opportunities for professional growth and development, ensuring that you have the support and resources needed to excel in your career.
Application process:[Click Here To Apply]
Join JOB FOR ME WHATSAPP CHANNEL for more job updates.
If you are seeking a career opportunity in a reputable MNC, Mphasis offers the perfect platform. The Associate-Call Center Representative position in Pune is an exciting chance to work with a dynamic team and contribute to Digital Risk’s mission of making mortgages safe. Apply today to become part of a company that values your skills and supports your professional journey.
Explore this job opening in Mphasis and take the next step towards a fulfilling and prosperous career. Join Mphasis and be a part of a global team driving change and delivering excellence in the financial services industry.