Exciting Career Opportunity: Technical Operations Engineer, Techstop Support at Google
Are you passionate about technology and customer support? Google is actively hiring for the position of Technical Operations Engineer, Techstop Support in Hyderabad, Telangana, India. Join a dynamic team and contribute to the mission of enabling the people and technology that keep Google running.
Job Opening: Technical Operations Engineer, Techstop Support at Google
Location: Hyderabad, Telangana, India
Company: Google
Position: Technical Operations Engineer, Techstop Support
Minimum Qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 1 year of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
Preferred Qualifications:
- Experience with scripting languages (e.g., Python).
- Experience troubleshooting applications in a networked environment.
- Experience troubleshooting issues for multiple operating systems.
- Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.
About the Job:
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
Key Responsibilities:
As a Technical Operations Engineer, Techstop Support, you will be responsible for:
- User Support: Providing root cause analysis of IT issues on multiple technologies and platforms (e.g., hardware, software, tools, services, networks, integrated video and audio conferencing equipment).
- Advocacy: Using insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys, and prioritize solutions.
- Coordination: Partnering and leading peers, vendors, and other technical support teams to coordinate troubleshooting processes and resolution for issues.
- Development: Developing scripts, tools, processes or solutions to prevent problems, improve user productivity, and automate recurring tasks as part of longer-term and global service improvements.
- Project Participation: Participating in or leading IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement.
Join the Innovation at Google
If you are a skilled technical support professional with a passion for troubleshooting and improving IT systems, this role as a Technical Operations Engineer, Techstop Support at Google is perfect for you. With a competitive salary package, opportunities for growth, and the chance to work with a leading technology company, this is your opportunity to make a mark in the industry.