HCL Technologies Job Description: Analyst
As an Analyst at HCL Technologies, you will be responsible for processing orders in coordination with suppliers and partners, tracking shipments, and ensuring client satisfaction. This role requires meticulous attention to detail and adherence to high-quality standards.
Position: Analyst
Location: Gurugram
Number of Positions: 15
Qualification: B-Tech
Experience: 0-3 Years
Skills: Operations Management
Key Responsibilities
Order Processing:
- Coordinate with stakeholders to process orders.
- Document clear order notes as per quality norms in SAP or CRM.
- Validate line items against product configurations available in SAP or Client CRM.
- Identify and rectify any discrepancies.
Order Tracking and Closure:
- Track shipped orders end-to-end.
- Ensure orders are closed based on client confirmation.
Quality and Compliance:
- Comply with agreed Service Level Agreements (SLAs) and customer timelines.
- Adhere to high-quality norms to ensure zero errors.
Desired Skills and Experience
Operations Management:
- Ability to manage and optimize processes to ensure smooth operations.
Technical Proficiency:
- Familiarity with SAP and CRM systems for order processing and documentation.
Attention to Detail:
- Ensure accuracy in order processing and documentation to maintain high-quality standards.
Communication Skills:
- Effective coordination with suppliers, partners, and stakeholders.
Problem-Solving Skills:
- Identify issues in order processing and implement corrective actions.
Application Process:
This role offers an exciting opportunity to work in a dynamic environment, managing and optimizing order processing operations to ensure client satisfaction. If you have a B-Tech degree, 0-3 years of experience in operations management, and a keen eye for detail, apply today to join HCL Technologies as an Analyst in Gurugram.